ICEA LION Insurance in Kenya
Contacts, figures, claims and complaints
ICEA LION contacts in Kenya
- Head office
- ICEA LION Centre, Riverside Park, Chiromo Road, Westlands, Nairobi
- Website
- icealion.co.ke
As published by the company: ICEA LION — Contact us (seen 7 November 2026). Tulinde is not ICEA LION: it cannot answer for the company.
ICEA LION General Insurance
- Premium (KES million)
- 9,043.9
- Market share
- 3.98%
- Incurred claims ratio 2025 (%)
- 49.9%
ICEA LION Life Assurance
- Premium (KES million)
- 32,815
- Market share
- 13.94%
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 6 sections
ICEA LION companies licensed in Kenya
| Company | Licensed as |
|---|---|
| ICEA LION Life Assurance Company Limited | Long-term (life) insurers |
| ICEA LION General Insurance Company Limited | General insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
ICEA LION in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share | Motor | Medical | Incurred claims ratio 2025 (%) |
|---|---|---|---|---|---|
| ICEA LION General Insurance | 9,043.9 | 3.98% | 3,121.2 | 590.2 | 49.9% |
| ICEA LION Life Assurance | 32,815 | 13.94% | — | — | — |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Before you buy from ICEA LION in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
ICEA LION in other African countries
| Country | Licensed companies |
|---|---|
| Uganda | ICEA Lion Life Assurance Company (U) Ltd; ICEA Lion General Insurance Company Ltd |
| Tanzania | ICEA Lion General Insurance Company Limited |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with ICEA LION. Brand names belong to their owners.
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Frequently asked questions
Is ICEA LION licensed in Kenya?
Yes. 2 ICEA LION companies appear on the IRA Kenya list (notice dated 30 March 2026): ICEA LION Life Assurance Company Limited; ICEA LION General Insurance Company Limited.
How do I complain about ICEA LION in Kenya?
Write to ICEA LION first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does ICEA LION have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).