Intra Africa Assurance in Kenya
Contacts, branches, products and how to claim
Intra Africa Assurance contacts in Kenya
- Phone
- 0722 205 050, 0721 635 333
- Head office
- Laxcon Plaza, 9th floor, Swaminarayan Road, off Parklands Road, Nairobi
- Website
- intraafrica.co.ke
As published by the company: Intra Africa Assurance — Contact us: head office and branches (seen 28 October 2026); Intra Africa Assurance — official website: products, phone and paybill (seen 28 October 2026). Tulinde is not Intra Africa Assurance: it cannot answer for the company.
- Premium (KES million)
- 3,488.5
- Market share
- 1.54%
- Incurred claims ratio 2025 (%)
- 44.8%
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 8 sections
Intra Africa Assurance company licensed in Kenya
| Company | Licensed as |
|---|---|
| Intra Africa Assurance Company Limited | General insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
Intra Africa head office and branches
From Intra Africa's contact page (seen 28 October 2026):
| Office | Address | Contact |
|---|---|---|
| Head office | Laxcon Plaza, 9th floor, Swaminarayan Road, off Parklands Road, Nairobi (P.O. Box 43241-00100) | 0722 205 050, 0721 635 333, info@intraafrica.co.ke |
| Nairobi CBD | Corner House, 1st floor, Kimathi Street | cbd@intraafrica.co.ke |
| Nakuru | Tower 1, 5th floor, off Kenyatta Avenue | 0722 205 050, nakurubranch@intraafrica.co.ke |
| Mombasa | Acacia Centre, M1 office suite 4, off Nyerere Avenue | 041 231 9694 / 5, msa@intraafrica.co.ke |
| Kisumu | Tivoli Centre, 2nd floor, Court Road | 0775 885 946, kisumu@intraafrica.co.ke |
| Eldoret | Imperial Court, 1st floor, Malaba Road | eld@intraafrica.co.ke |
| Nanyuki | Peak Place, 1st floor, off the Nairobi–Meru Road | nanyuki@intraafrica.co.ke |
Its home page lists customerservice@intraafrica.co.ke for customer enquiries and M-PESA paybills 597162 and 861600.
How to claim with Intra Africa
From Intra Africa's claims page (seen 28 October 2026):
| Step | Motor claim | Non-motor claim |
|---|---|---|
| 1. Notify | You, your agent or your broker notify the insurer | Immediately after the loss — letter, phone, email, in person or online |
| 2. Assessment | The vehicle is assessed within 48 hours | Intra Africa acknowledges and asks for documents |
| 3. Documents | Claim form and the documents asked | Claim form, police abstract (theft), invoice or receipt, and a written statement of how the loss happened |
| 4. Settlement | Repairs authorised, or settlement if the vehicle is a total loss | A loss adjuster or investigator reports; you sign a discharge voucher, then payment follows |
Intra Africa gives no fixed number of days for payment ("within reasonable time"); the law does: 90 days once all documents are in, or a 5% penalty (Insurance Act s.203).
What Intra Africa sells
| For | What Intra Africa lists (seen 28 October 2026) | Our guide |
|---|---|---|
| Individuals | Private motor car, personal accident, domestic package, all risks, professional indemnity | Third-party vs comprehensive, home insurance |
| Businesses | Commercial vehicles, WIBA, group personal accident, fire, burglary, consequential loss, contractor's all risks, plant and machinery, erection all risks, machinery breakdown, fidelity guarantee, marine cargo, performance bond, plate glass, political violence and terrorism, public liability | WIBA insurance, commercial vehicles |
Source: Intra Africa's website. In IRA's 2026 notice it is not authorised for aviation (class 01) or medical (class 12).
Intra Africa Assurance in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share | Motor | Incurred claims ratio 2025 (%) |
|---|---|---|---|---|
| Intra-africa Assurance | 3,488.5 | 1.54% | 1,252.9 | 44.8% |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Before you buy from Intra Africa Assurance in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Tulinde is independent and not affiliated with Intra Africa Assurance. Brand names belong to their owners.
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Frequently asked questions
Is Intra Africa Assurance licensed in Kenya?
Yes. 1 Intra Africa Assurance company appears on the IRA Kenya list (notice dated 30 March 2026): Intra Africa Assurance Company Limited.
How do I complain about Intra Africa Assurance in Kenya?
Write to Intra Africa Assurance first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does Intra Africa Assurance have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
Is Intra Africa Assurance licensed in Kenya?
Yes. Intra Africa Assurance Company Limited is on IRA's 2026 list of general insurers.
Where is Intra Africa Assurance's head office?
Laxcon Plaza, 9th floor, Swaminarayan Road, off Parklands Road, Nairobi; phone 0722 205 050 or 0721 635 333, info@intraafrica.co.ke.
How long does Intra Africa take to assess a car after an accident?
Its claims page says the vehicle is assessed within 48 hours of notification.
What is Intra Africa's paybill number?
Its website lists M-PESA paybills 597162 and 861600 (seen 28 October 2026).
Sources
- Insurance Regulatory Authority of Kenya — Licensed Entities 2026
- Intra Africa Assurance — official website: products, phone and paybill (seen 28 October 2026)
- Intra Africa Assurance — Contact us: head office and branches (seen 28 October 2026)
- Intra Africa Assurance — Claims: motor and non-motor claim process (seen 28 October 2026)
- IRA Kenya — Insurance Industry Release Q4 2025: Appendices 7, 18 and 22, complaints Figures 2–3 (Web Archive copy of 18 August 2026)
- Insurance Act, Cap. 487 (revised 2022), s.203 — Nairobi International Financial Centre Authority copy