Kenyan Alliance Insurance in Kenya
Contacts, figures, claims and complaints
Kenyan Alliance contacts in Kenya
- Phone
- 0709 334 000, 0709 234 000, 020 228 4000
- Head office
- 12th floor, Dunhill Towers, Waiyaki Way, Westlands, Nairobi
- Website
- kenyanalliance.co.ke
As published by the company: Kenyan Alliance Insurance — Contact us (seen 7 November 2026). Tulinde is not Kenyan Alliance: it cannot answer for the company.
The Kenyan Alliance Insurance
- Premium (KES million)
- 1,666.3
- Market share
- 0.73%
- Incurred claims ratio 2025 (%)
- 69.7%
- Complaints to IRA, Oct–Dec 2025
- 8
The Kenyan Alliance Insurance
- Premium (KES million)
- 914.6
- Market share
- 0.39%
- Complaints to IRA, Oct–Dec 2025
- 8
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 5 sections
Kenyan Alliance companies licensed in Kenya
| Company | Licensed as |
|---|---|
| The Kenyan Alliance Insurance Company Limited | Long-term (life) insurers |
| The Kenyan Alliance Insurance Company Limited | General insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
Kenyan Alliance in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share | Motor | Medical | Incurred claims ratio 2025 (%) | Complaints to IRA, Oct–Dec 2025 |
|---|---|---|---|---|---|---|
| The Kenyan Alliance Insurance | 1,666.3 | 0.73% | 848 | 462.8 | 69.7% | 8 |
| The Kenyan Alliance Insurance | 914.6 | 0.39% | — | — | — | 8 |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Before you buy from Kenyan Alliance in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Tulinde is independent and not affiliated with Kenyan Alliance. Brand names belong to their owners.
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Frequently asked questions
Is Kenyan Alliance licensed in Kenya?
Yes. 2 Kenyan Alliance companies appear on the IRA Kenya list (notice dated 30 March 2026): The Kenyan Alliance Insurance Company Limited; The Kenyan Alliance Insurance Company Limited.
How do I complain about Kenyan Alliance in Kenya?
Write to Kenyan Alliance first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does Kenyan Alliance have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).