Liberty Insurance in Kenya
Contacts, figures, claims and complaints
Liberty contacts in Kenya
- Phone
- +254 20 286 6000, 0711 028 000
- csc@libertylife.co.ke
- USSD
- *373#
- Funeral claims
- funeralclaims@libertylife.co.ke
- Head office
- Liberty House, Processional Way, Nairobi
- Hours
- Monday–Friday 8:15am–5:00pm, Saturday 9:00am–1:00pm
- Website
- liberty.co.ke
As published by the company: Liberty Life Kenya — Contact us (seen 7 November 2026). Tulinde is not Liberty: it cannot answer for the company.
- Premium (KES million)
- 6,280.1
- Market share
- 2.67%
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 6 sections
Liberty company licensed in Kenya
| Company | Licensed as |
|---|---|
| Liberty Life Assurance Kenya Limited | Long-term (life) insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
Liberty in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share |
|---|---|---|
| Liberty Life Assurance Company | 6,280.1 | 2.67% |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Before you buy from Liberty in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Liberty in other African countries
| Country | Licensed companies |
|---|---|
| Uganda | Liberty Life Assurance (U) Ltd; Liberty General Insurance (U) Ltd |
| South Africa | Liberty Group Limited |
| Botswana | Liberty (Botswana) (Pty) Ltd t/a Liberty Life Botswana |
| Namibia | Liberty Life Namibia Limited |
| Zambia | Liberty Life Zambia Limited |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Liberty. Brand names belong to their owners.
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Frequently asked questions
Is Liberty licensed in Kenya?
Yes. 1 Liberty company appears on the IRA Kenya list (notice dated 30 March 2026): Liberty Life Assurance Kenya Limited.
How do I complain about Liberty in Kenya?
Write to Liberty first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does Liberty have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).