Monarch Insurance in Kenya
Licence, contacts, products and how to claim
Monarch contacts in Kenya
- Phone
- 020 4292 000, 0705 426 931, 0724 635 700
- +254 738 669 931
- Head office
- Chester House, 1st floor, Koinange Street, Nairobi
- Hours
- Monday–Friday 8:30am–5:00pm, Saturday 9:00am–1:00pm
- Website
- monarchinsurance.co.ke
As published by the company: The Monarch Insurance Company — Branches: head office, Westlands, Mombasa (seen 21 October 2026); The Monarch Insurance Company — official website: about and products (seen 21 October 2026). Tulinde is not Monarch: it cannot answer for the company.
Monarch covers and prices in Kenya
On this page · 6 sections
Monarch companies licensed in Kenya
| Company | Licensed as |
|---|---|
| The Monarch Insurance Company Limited | Long-term (life) insurers |
| The Monarch Insurance Company Limited | General insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
Monarch head office, branches and opening hours
From Monarch's branches page (seen 21 October 2026); all three offices open Monday to Friday 8:30am–5:00pm and Saturday 9:00am–1:00pm:
| Office | Address | Contact |
|---|---|---|
| Head office | Chester House, 1st floor, Koinange Street, Nairobi (P.O. Box 44003-00100) | 020 4292 000, 0705 426 931, info@monarchinsurance.co.ke |
| Westlands | The Mall, 1st floor, Nairobi | 020 4292 000, info@monarchinsurance.co.ke |
| Mombasa | Jubilee Insurance Building, 3rd floor, Moi Avenue | 041 2318348, mombasa@monarchinsurance.co.ke |
Monarch's home page also lists 0724 635 700 and 0705 426 931 as lines open 24 hours, and a WhatsApp line (+254 738 669 931).
What Monarch sells in Kenya
The covers on Monarch's website (seen 21 October 2026), grouped by type. It reproduces Monarch's menu; it is not a recommendation:
| Cover | What Monarch lists | Our guide |
|---|---|---|
| Motor private | Motor vehicle, motorcycle | Motor insurance in Kenya |
| Motor commercial | Public service vehicle, general cartage, driving schools, institutional, agricultural, special vehicles, trade road risk | Matatu and PSV insurance |
| Home | Domestic package | Home insurance |
| Accident | Personal accident, group personal accident | Personal accident cover |
| Business | Fire and perils, engineering, marine, bonds, theft, public liability, professional indemnity, work injury | WIBA insurance |
| Life | Group cover, personal cover including education | Life insurance in Kenya |
To report a claim, Monarch's website links to an online claim form. Once all documents are in, the Insurance Act gives the insurer 90 days to settle, or a 5% penalty is due (s.203).
Before you buy from Monarch in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Tulinde is independent and not affiliated with Monarch. Brand names belong to their owners.
What would you like to do now?
Frequently asked questions
Is Monarch licensed in Kenya?
Yes. 2 Monarch companies appear on the IRA Kenya list (notice dated 30 March 2026): The Monarch Insurance Company Limited; The Monarch Insurance Company Limited.
How do I complain about Monarch in Kenya?
Write to Monarch first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does Monarch have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
Is Monarch Insurance valid in Kenya?
Yes. The Monarch Insurance Company Limited is on IRA Kenya's 2026 list of licensed insurers, as both a long-term (life) and a general insurer. For a motor policy, also check the certificate itself on DMVIC (*352#).
Where is Monarch Insurance's head office?
Monarch's website gives Chester House, 1st floor, Koinange Street, Nairobi, phone 020 4292 000, email info@monarchinsurance.co.ke, open Monday to Friday 8:30am–5:00pm and Saturday 9:00am–1:00pm.
Does Monarch Insurance have a branch in Mombasa?
Yes, according to its branches page: Jubilee Insurance Building, 3rd floor, Moi Avenue, Mombasa, phone 041 2318348.
How do I report a claim to Monarch Insurance?
Through the claim form linked on Monarch's website, or at one of its offices. Keep the claim reference; the Insurance Act gives an insurer 90 days to settle once all documents are in.
Sources
- Insurance Regulatory Authority of Kenya — Licensed Entities 2026
- The Monarch Insurance Company — official website: about and products (seen 21 October 2026)
- The Monarch Insurance Company — Branches: head office, Westlands, Mombasa (seen 21 October 2026)
- The Monarch Insurance Company — Report a claim form (seen 21 October 2026)
- Insurance Act, Cap. 487 (revised 2022), s.203 — Nairobi International Financial Centre Authority copy