Old Mutual Insurance in Kenya
Contacts, figures, claims and complaints
Old Mutual contacts in Kenya
- Head office
- Old Mutual Tower, Upper Hill Road, Nairobi
- Hours
- Monday to Friday 08:15–16:45
- Website
- oldmutual.co.ke
As published by the company: Old Mutual Kenya — Get Help (seen 31 October 2026). Tulinde is not Old Mutual: it cannot answer for the company.
Old Mutual General Insurance
- Premium (KES million)
- 18,363.3
- Market share
- 8.08%
- Incurred claims ratio 2025 (%)
- 67.5%
- Complaints to IRA, Oct–Dec 2025
- 7
Old Mutual Life Assurance Kenya
- Premium (KES million)
- 6,631.1
- Market share
- 2.82%
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 6 sections
Old Mutual companies licensed in Kenya
| Company | Licensed as |
|---|---|
| Old Mutual Life Assurance Kenya Limited | Long-term (life) insurers |
| Old Mutual General Insurance Kenya Limited | General insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
Old Mutual in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share | Motor | Medical | Incurred claims ratio 2025 (%) | Complaints to IRA, Oct–Dec 2025 |
|---|---|---|---|---|---|---|
| Old Mutual General Insurance | 18,363.3 | 8.08% | 3,336.8 | 11,241.4 | 67.5% | 7 |
| Old Mutual Life Assurance Kenya | 6,631.1 | 2.82% | — | — | — | — |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Before you buy from Old Mutual in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Old Mutual in other African countries
| Country | Licensed companies |
|---|---|
| Uganda | Old Mutual Life Assurance (U) Ltd; Old Mutual Insurance (U) Ltd |
| South Africa | Old Mutual Life Assurance Company (South Africa) Limited; Old Mutual Insure Limited; Old Mutual Alternative Risk Transfer Life Limited; Old Mutual Alternative Risk Transfer Insure Limited |
| Botswana | Old Mutual Life Insurance Company (Botswana) (Pty) Ltd; Old Mutual Short-Term Insurance (Botswana) Limited |
| Ghana | Old Mutual Life Assurance Company (Ghana) Limited |
| Malawi | Old Mutual Life Assurance Company (Malawi) Limited |
| Namibia | Old Mutual Short-term Insurance Company(Namibia) Ltd; Old Mutual Life Assurance Company of Namibia Limited |
| Rwanda | OLD MUTUAL INSURANCE RWANDA PLC |
| Zimbabwe | Old Mutual Insurance Company; Old Mutual Life Assurance Company |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Old Mutual. Brand names belong to their owners.
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Frequently asked questions
Is Old Mutual licensed in Kenya?
Yes. 2 Old Mutual companies appear on the IRA Kenya list (notice dated 30 March 2026): Old Mutual Life Assurance Kenya Limited; Old Mutual General Insurance Kenya Limited.
How do I complain about Old Mutual in Kenya?
Write to Old Mutual first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does Old Mutual have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).