Takaful Insurance of Africa in Kenya
Contacts, figures, claims and complaints
Takaful Insurance of Africa contacts in Kenya
- Phone
- 0703 808 010
- 0731 808 010
- Head office
- Renaissance Corporate Park, Elgon Road, Upper Hill, Nairobi
- Hours
- Monday–Friday 8:00am–5:00pm; Saturday 9:00am–1:00pm
- Website
- takafulafrica.co.ke
As published by the company: Takaful Insurance of Africa — Contact us (seen 7 November 2026). Tulinde is not Takaful Insurance of Africa: it cannot answer for the company.
- Premium (KES million)
- 1,031.3
- Market share
- 0.45%
- Incurred claims ratio 2025 (%)
- 69.4%
Regulator's figures, 2025, as printed — see the table below for the source.
On this page · 5 sections
Takaful Insurance of Africa company licensed in Kenya
| Company | Licensed as |
|---|---|
| Takaful Insurance of Africa Limited | General insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
Takaful Insurance of Africa in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share | Motor | Medical | Incurred claims ratio 2025 (%) |
|---|---|---|---|---|---|
| Takaful Insurance Of Africa | 1,031.3 | 0.45% | 691.6 | 7.8 | 69.4% |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Before you buy from Takaful Insurance of Africa in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Tulinde is independent and not affiliated with Takaful Insurance of Africa. Brand names belong to their owners.
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Frequently asked questions
Is Takaful Insurance of Africa licensed in Kenya?
Yes. 1 Takaful Insurance of Africa company appears on the IRA Kenya list (notice dated 30 March 2026): Takaful Insurance of Africa Limited.
How do I complain about Takaful Insurance of Africa in Kenya?
Write to Takaful Insurance of Africa first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does Takaful Insurance of Africa have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).