Sanlam Allianz Insurance in Kenya
Contacts, figures, claims and complaints
Sanlam Allianz contacts in Kenya
- General insurance
- +254 709 566 000, talk2us@ke.sanlamallianz.com
- Life insurance
- +254 719 035 035, customerservice@ke.sanlamallianz.com
- Complaints (general)
- 0709 566 000, complaints@ke.sanlamallianz.com
- Head office
- SanlamAllianz Tower, 12th floor, off Waiyaki Way, Westlands, Nairobi
- Hours
- Monday to Friday, 7am–7pm
- Website
- ke.sanlamallianz.com
As published by the company: SanlamAllianz Kenya General Insurance — Contact (seen 7 November 2026); SanlamAllianz Kenya Life Insurance — Contact (seen 7 November 2026). Tulinde is not Sanlam Allianz: it cannot answer for the company.
Sanlam Allianz General Insurance
- Premium (KES million)
- 7,726.9
- Market share
- 3.4%
- Incurred claims ratio 2025 (%)
- 60.8%
- Complaints to IRA, Oct–Dec 2025
- 9
Sanlam Life Assurance
- Premium (KES million)
- 6,058.6
- Market share
- 2.57%
Regulator's figures, 2025, as printed — see the table below for the source.
Sanlam Allianz covers and prices in Kenya
On this page · 6 sections
Sanlam Allianz companies licensed in Kenya
| Company | Licensed as |
|---|---|
| Sanlam Allianz Life Insurance (Kenya) Limited | Long-term (life) insurers |
| Sanlam Allianz General Insurance (Kenya) Limited | General insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
Sanlam Allianz in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share | Motor | Incurred claims ratio 2025 (%) | Complaints to IRA, Oct–Dec 2025 |
|---|---|---|---|---|---|
| Sanlam Allianz General Insurance | 7,726.9 | 3.4% | 3,531.8 | 60.8% | 9 |
| Sanlam Life Assurance | 6,058.6 | 2.57% | — | — | — |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Before you buy from Sanlam Allianz in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Sanlam Allianz in other African countries
| Country | Licensed companies |
|---|---|
| Uganda | Sanlam Allianz Life Insurance (U) Ltd; Sanlam Allianz General Insurance (U) Ltd |
| Tanzania | Sanlam Allianz General Insurance Tanzania Limited; Sanlam Allianz Life Insurance Tanzania Limited |
| Ghana | Sanlam Allianz Life Insurance Ghana LTD; Sanlam Allianz General Insurance Ghana LTD |
| Namibia | Sanlam Allianz Life Namibia Ltd; Sanlam Allianz Namibia Ltd |
| Nigeria | Sanlam-Allianz General Insurance Nigeria Ltd; Sanlam-Allianz Life Insurance Nigeria Limited |
| Rwanda | SANLAM ALLIANZ GENERAL INSURANCE Ltd; SANLAM ALLIANZ LIFE INSURANCE PLC |
| Zambia | Sanlam Life Insurance Zambia Limited |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Sanlam Allianz. Brand names belong to their owners.
What would you like to do now?
Frequently asked questions
Is Sanlam Allianz licensed in Kenya?
Yes. 2 Sanlam Allianz companies appear on the IRA Kenya list (notice dated 30 March 2026): Sanlam Allianz Life Insurance (Kenya) Limited; Sanlam Allianz General Insurance (Kenya) Limited.
How do I complain about Sanlam Allianz in Kenya?
Write to Sanlam Allianz first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does Sanlam Allianz have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).