CIC Insurance in Kenya
Contacts, figures, claims and complaints
CIC contacts in Kenya
- callc@cic.co.ke
- Head office
- CIC Plaza, Mara Road, Upperhill, Nairobi
- Website
- cicinsurancegroup.com
As published by the company: CIC Group — Contact Us (seen 31 October 2026). Tulinde is not CIC: it cannot answer for the company.
CIC General Insurance Company
- Premium (KES million)
- 20,641.5
- Market share
- 9.09%
- Incurred claims ratio 2025 (%)
- 72.5%
CIC Life Assurance Company
- Premium (KES million)
- 13,269.7
- Market share
- 5.64%
Regulator's figures, 2025, as printed — see the table below for the source.
CIC covers and prices in Kenya
On this page · 7 sections
CIC companies licensed in Kenya
| Company | Licensed as |
|---|---|
| CIC Life Assurance Limited | Long-term (life) insurers |
| CIC General Insurance Limited | General insurers |
| CIC Microinsurance Limited | Micro-insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
CIC in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share | Motor | Medical | Incurred claims ratio 2025 (%) |
|---|---|---|---|---|---|
| CIC General Insurance Company | 20,641.5 | 9.09% | 6,614.3 | 10,175.1 | 72.5% |
| CIC Life Assurance Company | 13,269.7 | 5.64% | — | — | — |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Who leads CIC in Kenya
As named by the company itself (or by IRA Kenya), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| CIC General Insurance Limited | Managing Director | Fred Ruoro | ke.cicinsurancegroup.com, read 31 Oct 2026 |
| Group Managing Director & CEO | Mr. Patrick Nyaga | ke.cicinsurancegroup.com, read 31 Oct 2026 | |
| CIC Life Assurance Limited | Managing Director CIC Life Assurance Limited | Mr. Meshack Miyogo | ke.cicinsurancegroup.com, read 31 Oct 2026 |
Everyone who leads insurance in Kenya — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in Kenya.
Before you buy from CIC in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
CIC in other African countries
| Country | Licensed companies |
|---|---|
| Uganda | CIC Africa Life Assurance Ltd; CIC General Insurance (U) Ltd |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with CIC. Brand names belong to their owners.
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Frequently asked questions
Is CIC licensed in Kenya?
Yes. 3 CIC companies appear on the IRA Kenya list (notice dated 30 March 2026): CIC Life Assurance Limited; CIC General Insurance Limited; CIC Microinsurance Limited.
How do I complain about CIC in Kenya?
Write to CIC first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does CIC have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
Who is the CEO of CIC in Kenya?
As named on the company's own pages read on 31 October 2026: Fred Ruoro (Managing Director, CIC General Insurance Limited); Mr. Patrick Nyaga (Group Managing Director & CEO, CIC General Insurance Limited); Mr. Meshack Miyogo (Managing Director CIC Life Assurance Limited, CIC Life Assurance Limited).