Britam Insurance in Kenya
Contacts, figures, claims and complaints
Britam contacts in Kenya
- Phone
- 0705100100
- 0705100100
- Medical hotline
- 0709165000
- Head office
- Head Office, 5th Floor, Britam Center, Upper hill
- Website
- ke.britam.com
As published by the company: Britam — Help Center (seen 31 October 2026). Tulinde is not Britam: it cannot answer for the company.
Britam General Insurance
- Premium (KES million)
- 14,944.8
- Market share
- 6.58%
- Incurred claims ratio 2025 (%)
- 67.5%
Britam Life Assurance
- Premium (KES million)
- 53,136.7
- Market share
- 22.57%
Regulator's figures, 2025, as printed — see the table below for the source.
Britam covers and prices in Kenya
On this page · 7 sections
Britam companies licensed in Kenya
| Company | Licensed as |
|---|---|
| Britam Life Assurance Company (K) Limited | Long-term (life) insurers |
| Britam General Insurance Company (K) Limited | General insurers |
| Britam Microinsurance Company (K) Limited | Micro-insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
Britam in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share | Motor | Medical | Incurred claims ratio 2025 (%) |
|---|---|---|---|---|---|
| Britam General Insurance | 14,944.8 | 6.58% | 2,319.6 | 7,102.4 | 67.5% |
| Britam Life Assurance | 53,136.7 | 22.57% | — | — | — |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Who leads Britam in Kenya
As named by the company itself (or by IRA Kenya), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| Britam Holdings PLC (group) | Group MD and CEO | Mr. Tom Gitogo | britam.com, read 31 Oct 2026 |
| Chairperson of the Board of Directors | Ms. Celestine Munda | britam.com, read 31 Oct 2026 | |
| Britam General Insurance Company (Kenya) Limited | CEO & Principal Officer Britam General Insurance Company (K) Limited | Mr. James Mbithi | britam.com, read 31 Oct 2026 |
| Britam Life Assurance Company (Kenya) Limited | Acting CEO & Principal Officer Britam Life Assurance | Mr. Moses Kang’ethe | britam.com, read 31 Oct 2026 |
Everyone who leads insurance in Kenya — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in Kenya.
Before you buy from Britam in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Britam in other African countries
| Country | Licensed companies |
|---|---|
| Uganda | Britam Life Assurance Company (U) Ltd; Britam Insurance Company (U) Ltd |
| Tanzania | Britam Insurance Tanzania Limited |
| Malawi | Britam Insurance Company Malawi Limited |
| Rwanda | BRITAM INSURANCE COMPANY RWANDA Ltd |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Britam. Brand names belong to their owners.
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Frequently asked questions
Is Britam licensed in Kenya?
Yes. 3 Britam companies appear on the IRA Kenya list (notice dated 30 March 2026): Britam Life Assurance Company (K) Limited; Britam General Insurance Company (K) Limited; Britam Microinsurance Company (K) Limited.
How do I complain about Britam in Kenya?
Write to Britam first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does Britam have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
Who is the CEO of Britam in Kenya?
As named on the company's own pages read on 31 October 2026: Mr. Tom Gitogo (Group MD and CEO, Britam Holdings PLC (group)); Mr. James Mbithi (CEO & Principal Officer Britam General Insurance Company (K) Limited, Britam General Insurance Company (Kenya) Limited); Mr. Moses Kang’ethe (Acting CEO & Principal Officer Britam Life Assurance, Britam Life Assurance Company (Kenya) Limited).