SHA login: the Afya Yangu member portal, PIN and OTP

Short answerChecked 31 October 2026

To log in to SHA, open the Member Portal at afyayangu.go.ke (the Login menu of sha.go.ke links to it), enter your ID number and the PIN you set when you registered, then type the one-time PIN (OTP) that SHA sends to your registered phone number and email. If you forgot your PIN, use Reset PIN on afyayangu.go.ke. Once inside you can add dependants, do means testing, see your Primary Care Network facility, pay and generate your statement. There is no SHA mobile app yet, and without internet you can use *147# on any phone. Tulinde is not SHA: this page explains the official portal and links to it.

Your situation is different? Ask.

Answers come from the law, the regulator and the insurers' own documents, with the source under each answer. General information, not advice.

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On this page · 7 sections

Which SHA portal is yours
SHA login in four steps
What you can do once logged in
SHA self-service without the portal: *147#
If you cannot log in
FAQ
Sources

Which SHA portal is yours

The Login menu on sha.go.ke lists separate portals. Use the one that matches who you are:

You are	Portal (from the sha.go.ke Login menu)	What it is for
A member or dependant	Member Portal — afyayangu.go.ke	Your profile, dependants, means testing, facility, payments, statement
Anyone checking a person's cover	Eligibility Check — eligibility.sha.go.ke	Coverage status by ID or CR number, no login: see how to check your SHA status
An employer	Employer Portal — employers.sha.go.ke	Upload staff contributions and generate the e-slip
A hospital or clinic	E-contracting Portal and Provider Portal	Contracts and claims of healthcare facilities, not for members

Type the address yourself or open it from sha.go.ke. Do not log in through a link sent by SMS or WhatsApp, and never give your PIN or one-time code to anyone who calls you.

You need to be registered first: if you have never registered, start with SHA registration (*147#, the Register button on sha.go.ke or assisted registration). Then, as SHA's registration FAQ describes:

Open the Member Portal: afyayangu.go.ke, or Login → Member Portal on sha.go.ke (member portal).
Click Login and enter your ID number and your PIN — the PIN you chose when you registered.
Enter the one-time PIN (OTP) that SHA sends to your registered mobile number and email.
Your account portal opens. Go to My Profile for your details, dependants, means testing and facility.

Forgot your PIN? SHA's answer is to use Reset PIN on afyayangu.go.ke (SHA FAQ). The code is sent to the phone number and email on your record, so keep them up to date.

No smartphone or internet? You do not need the portal: SHA says any phone that dials USSD codes can use *147# to register and pay, and you can register with help at an SHA office, a Huduma Centre or through a community health promoter (SHA FAQ).

What you can do once logged in

Task	Where in the portal	Source
Add your spouse or children	My Profile → Add Dependents	Registration FAQ
Do the means test (if you are not salaried) and appeal the result	My Profile → means testing; Appeal Means Testing tab	Registration FAQ
See the primary care facility you are mapped to	Profile → Health Facility tab	SHA FAQ
Correct your details, photo or signature	Profile → edit icon	SHA FAQ
Pay your contribution	Pay → M-PESA prompt (STK push) on your phone	Payment FAQ
See contributions and penalties	Generate a statement of account	SHA FAQ

Paying another way (paybill 200222, banks, Lipa SHA Pole Pole): how to pay SHA. Your number on SHA's records: CR number in SHA.

SHA self-service without the portal: *147#

SHA's own pages describe these uses of *147#:

register — dial *147# and follow the prompts (SHA registration);
pay a monthly contribution — dial *147#, enter your ID, select MAKE PAYMENT and follow the prompts (payment FAQ);
enrol in or repay Lipa SHA Pole Pole — dial *147# and select Lipa Pole Pole (how to pay SHA).

For questions about contributions or penalties, SHA's contact centre answers on 147 (SHA FAQ), and its toll-free line is 0800 720 601 (SHA FAQ).

If you cannot log in

No one-time code arrives: the OTP goes to the phone number and email you registered with. If they have changed, ask SHA to update them (toll-free 0800 720 601, customerservice@sha.go.ke).
Wrong or forgotten PIN: use Reset PIN on afyayangu.go.ke.
You were never registered (for example your NHIF data did not move across): register first on SHA registration.
You only want to know if your cover is active: no login is needed on eligibility.sha.go.ke.

SHA's complaints and help contacts: toll-free 0800 720 601, info@sha.go.ke, customerservice@sha.go.ke and complaints@sha.go.ke (SHA FAQ). Its service charter promises to register a complaint within 1 working day and resolve it within 14 working days (service charter).

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Frequently asked questions

What is the SHA login website?

The SHA Member Portal is afyayangu.go.ke, linked from the Login menu of sha.go.ke. You sign in with your ID number, your PIN and a one-time code sent to your phone and email.

How do I reset my SHA PIN?

SHA says to use Reset PIN on afyayangu.go.ke. The code is sent to the phone number and email registered on your SHA record.

Is there an SHA app?

Not yet. SHA's FAQ says plans to develop one are at an advanced stage. Use afyayangu.go.ke in a browser, or *147# on any phone.

Can I log in to SHA with *147#?

*147# is not a login to the portal, but it lets you register, make a payment and use Lipa SHA Pole Pole without internet.

Where do I see my SHA statement?

Log in to the portal and generate a statement of account: it shows your contribution history and any penalties. SHA's charter also lets you request one by email or in person, within 30 days.

Which portal do employers use?

The Employer Portal, employers.sha.go.ke, where employers upload staff contributions and generate the e-slip used to pay at the bank.