Jubilee Insurance in Kenya
Contacts, figures, claims and complaints
Jubilee contacts in Kenya
- Talk2Us@jubileekenya.com
- Head office
- Jubilee Insurance HQ, Kilimanjaro Avenue, Upperhill, Nairobi
- Website
- jubileeinsurance.com
Jubilee's Kenyan help page (life, health and investments); Jubilee Allianz General Insurance has its own lines. As published by the company: Jubilee Insurance Kenya — Help Centre (seen 31 October 2026). Tulinde is not Jubilee: it cannot answer for the company.
Jubilee Health Insurance
- Premium (KES million)
- 17,047.5
- Market share
- 7.5%
- Incurred claims ratio 2025 (%)
- 81.9%
Jubilee Life Insurance
- Premium (KES million)
- 30,655
- Market share
- 13.02%
Regulator's figures, 2025, as printed — see the table below for the source.
Jubilee covers and prices in Kenya
On this page · 7 sections
Jubilee companies licensed in Kenya
| Company | Licensed as |
|---|---|
| Jubilee Life Insurance Limited | Long-term (life) insurers |
| Jubilee Health Insurance Limited | General insurers |
Source: Insurance Regulatory Authority of Kenya, Licensed Entities 2026 (notice dated 30 March 2026). Names are reproduced as the regulator lists them. A licence is not a rating: it means the company may sell insurance in Kenya.
Jubilee in Kenya: the regulator's figures (2025)
| Company | Premium (KES million) | Market share | Motor | Medical | Incurred claims ratio 2025 (%) |
|---|---|---|---|---|---|
| Jubilee Health Insurance | 17,047.5 | 7.5% | 0 | 17,047.5 | 81.9% |
| Jubilee Life Insurance | 30,655 | 13.02% | — | — | — |
Source: IRA Kenya — Insurance Industry Release Q4 2025 (Appendices 7, 18, 22; complaints Figures 2–3). Compare with any other insurer: compare two insurers in Kenya · largest insurers.
Who leads Jubilee in Kenya
As named by the company itself (or by IRA Kenya), read on 31 October 2026. Leadership changes: the linked page is the reference.
| Company | Role | Name | Source |
|---|---|---|---|
| Jubilee Health Insurance Limited (JHIL) | Chief Executive & Principal Officer | Njeri Jomo | jubileeinsurance.com, read 31 Oct 2026 |
| Chairman | Zul Abdul | jubileeinsurance.com, read 31 Oct 2026 | |
| Jubilee Life Insurance Limited (JLIL) | Chief Executive Officer | Asman Mugambi | jubileeinsurance.com, read 31 Oct 2026 |
| Chairman | Zul Abdul | jubileeinsurance.com, read 31 Oct 2026 |
Everyone who leads insurance in Kenya — regulator, industry bodies, complaints bodies and the largest insurers: who's who in insurance in Kenya.
Before you buy from Jubilee in Kenya
- Check that the policy is issued by one of the companies above — the licensed entity, not only the brand.
- For motor cover, dial *352# or use verify.dmvic.com to check a motor certificate.
- Ask for the schedule and the exclusions in writing, and compare them with at least one other insurer.
- Keep in mind the claim rule that applies to every insurer: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
- If something goes wrong, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
The rules above come from our guides: check a cover, licensed insurers and how to complain.
Jubilee in other African countries
| Country | Licensed companies |
|---|---|
| Uganda | Jubilee Life Insurance Company of Uganda |
| Tanzania | Jubilee Health Insurance Company of Tanzania Limited; The Jubilee Life Corporation of Tanzania Limited |
Companies that share a brand are separate legal entities, each licensed by its own country's regulator: a policy bought in one country is handled by that country's company.
Tulinde is independent and not affiliated with Jubilee. Brand names belong to their owners.
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Frequently asked questions
Is Jubilee licensed in Kenya?
Yes. 2 Jubilee companies appear on the IRA Kenya list (notice dated 30 March 2026): Jubilee Life Insurance Limited; Jubilee Health Insurance Limited.
How do I complain about Jubilee in Kenya?
Write to Jubilee first; if it does not settle, complain to the insurer, then to the Insurance Regulatory Authority (complaints@ira.go.ke, toll-free 0800 724 499).
How long does Jubilee have to pay a claim in Kenya?
The same rule applies to every insurer in Kenya: the insurer must settle within 90 days of the claim being reported once all documents are provided, or pay a 5% penalty (Insurance Act s.203).
Who is the CEO of Jubilee in Kenya?
As named on the company's own pages read on 31 October 2026: Njeri Jomo (Chief Executive & Principal Officer, Jubilee Health Insurance Limited (JHIL)); Asman Mugambi (Chief Executive Officer, Jubilee Life Insurance Limited (JLIL)).