Photo: Lebu Ayiga, Wikimedia Commons, CC BY-SA 4.0Complaints by insurer in Kenya
Insurance complaints by company in Kenya
Short answerChecked 23 September 2026
Complaints to IRA, Oct–Dec 2025: 524 in total. Among the insurers in the premium tables, the most complaints were filed against Directline Assurance Company (70). Bigger insurers have more customers: compare the complaints with each company's size on the largest insurers page.
Complaints to IRA, Oct–Dec 2025
| Insurer | Complaints | Of which unresolved |
|---|---|---|
| Directline Assurance Company | 70 | 55 |
| Corporate Insurance Company | 38 | — |
| Kenya Orient Insurance | 28 | 20 |
| Occidental Insurance Company | 22 | 18 |
| APA Insurance Limited | 16 | 12 |
| Madison Insurance Company | 15 | 5 |
| AAR Insurance Kenya | 13 | 0 |
| Pioneer Insurance Company | 10 | 1 |
| Sanlam Allianz General Insurance | 9 | 6 |
| The Kenyan Alliance Insurance | 8 | 1 |
| The Kenyan Alliance Insurance | 8 | — |
| Old Mutual General Insurance | 7 | 0 |
| GA Insurance Company | 7 | 1 |
| Geminia Insurance Company | 7 | 6 |
| Cannon General Insurance | 7 | 1 |
IRA's charts name only insurers with more than 5 complaints. Complaints against companies not in the premium table: Trident (107), Monarch General (27), Amaco (15), Jubilee Allianz (9), Corporate General (8).
A complaint is not proof of wrongdoing, and few complaints can simply mean few customers. Read this with the premium ranking and the policy wording.
If your claim is stuck, see how to complain in Kenya.
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Frequently asked questions
Which insurer has the most complaints in Kenya?
Among the insurers in the regulator's premium tables: Directline Assurance Company, with 70 (complaints to ira, oct–dec 2025). IRA's charts name only insurers with more than 5 complaints.